We want you to love what you ordered! But if you don’t, you have 14 days from delivery to return it. Email us as soon as you spot a problem and we may be able to troubleshoot it with you in a couple of messages. If the product turns out to be defective, we start the return and email you a free prepaid label.

How Returns Work

• Items must be unopened, unused, and undamaged with proof of purchase.
• The purchaser is responsible for covering the return costs.
• Sale items are final—only regular-priced products can be refunded.

How to Start a Return

1. Check the time – Make sure you’re within the 14-day window.
2. Email us at contact@snusaussie.com:
   -Your order number
   -The product(s) you want to return
   -The reason for your return
3. We’ll review your request and guide you through the next steps.

Unredeemed package/shipment

If a package is not collected and is returned to SnusAussie, you will be charged for the costs related to shipping, return shipping, handling, and an administration fee of 10%. Please note that unclaimed parcels cannot be re-sent — a new order must be placed if you still wish to receive the products. Refunds are automatically processed once the package has been received at our warehouse. Uncollected orders are generally not regarded as an exercise of your right of return.

Refund Process

• Once we receive and inspect your return, we’ll notify you.
• Approved refunds go back to your original payment method, usually within a few days, but there might be cases where it may take up to 14 days to process a refund.
• Missing refund? Check your bank statement, then contact your bank/card provider. Still need help? Reach out to us at contact@snusaussie.com.

Damaged or Faulty Items

If your item arrives damaged or faulty, you’ll get a full refund—no return fee.

Age Restrictions

• You must be 18+ (or meet the legal age in your area).

Got questions? We’re here to help! Email contact@snusaussie.com.